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VolkannakloV
New member
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Message 1 of 2
49
Flag Post
HP Recommended

Printer Error

Pavilion
Microsoft Windows 10 (64-bit)

Hi,

 

I've a Officejet 6500 E710n-z which started to give an error number 61011 beb

 

Is there anything I can do, or shold I visit an hp service?

 

Best,

 

Volkan

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
22
Flag Post
HP Recommended

Printer Error

@VolkannakloV, Welcome to the HP Support Community!

 

I'm afraid this could be a hardware issue with the printer. Let us try power resetting the printer.

Refer to the steps mentioned in this document.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check for any jams inside the printer

Refer to this document for the steps.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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