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hiperry Honor Student
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Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

HP Officejet Pro 8610
Microsoft Windows 10 (32-bit)

Screen contains following message:

X Printer Failure

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

 

I did this, then turned printer off again and unplugged power cord. Waited 10 seconds, then reconnected power cord and turned printer back on.  I also removed and reinserted each of the four ink cartridge.

 

I also got a new computer this morning and downloaded "HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers" [file name of OJ8610_198.exe] and reinstalled all of the software/drivers included therein.

 

However, above error message persists and I can't get past it. HELP!

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Dean
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Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

There is no user fix for this type of error.

Is the warranty over?

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hiperry Honor Student
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Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

Unfortunately, my printer warranty has expired. Called HP and waited 49 minutes on hold for technical support and then hung up.

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TLJ22 Student
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Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

Yes

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Dean
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Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

@TLJ22, you will need to replace the printer.

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