cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 5
384
Flag Post
HP Recommended

Solved!

Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

HP Officejet Pro 8610
Microsoft Windows 10 (32-bit)

Screen contains following message:

X Printer Failure

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

 

I did this, then turned printer off again and unplugged power cord. Waited 10 seconds, then reconnected power cord and turned printer back on.  I also removed and reinserted each of the four ink cartridge.

 

I also got a new computer this morning and downloaded "HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers" [file name of OJ8610_198.exe] and reinstalled all of the software/drivers included therein.

 

However, above error message persists and I can't get past it. HELP!

4 REPLIES 4
Highlighted
Level 14
12,224 12,219 828 1,497
Message 2 of 5
368
Flag Post
HP Recommended

Solved!

Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

There is no user fix for this type of error.

Is the warranty over?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
0 Kudos
Highlighted
New member
4 2 0 0
Message 3 of 5
357
Flag Post
HP Recommended

Solved!

Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

Unfortunately, my printer warranty has expired. Called HP and waited 49 minutes on hold for technical support and then hung up.

0 Kudos
Highlighted
New member
1 1 0 0
Message 4 of 5
207
Flag Post
HP Recommended

Solved!

Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

Yes

0 Kudos
Highlighted
Level 14
12,224 12,219 828 1,497
Message 5 of 5
197
Flag Post
HP Recommended

Solved!

Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

@TLJ22, you will need to replace the printer.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation