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‎09-20-2017 09:17 PM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My printer start showing up the attached printer failure error for few weeks already requiring me to restart the printer every time i send a job.

 

I am not sure if its an issue with the printer setup or the firmware itself. Would appreciate any help in guiding me to get this fixed.

 

 

Thanks

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
1 person had the same question
6 REPLIES 6

‎09-20-2017 09:31 PM

HP Recommended

Hello, 

 

The error code 0x61 ...... as mentioned in the attachment relates to the Carriage.


Please click https://support.hp.com/us-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768... to access the steps that should resolve the issue .

 

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎09-20-2017 09:33 PM

HP Recommended
@N_Sarode wrote:

Hi,

 

My printer start showing up the attached printer failure error for few weeks already requiring me to restart the printer every time i send a job.

 

I am not sure if its an issue with the printer setup or the firmware itself. Would appreciate any help in guiding me to get this fixed.

 

 

Thanks

Thanks for bringing this probelme to the forum. Does this mean that the printer was not showing this error earlier. Was there any Operating system change on the PC after printer installation. The information would be helpful in understanding the issue and its resolution.

I work for HP. I am speaking for myself and not HP.
Was this reply helpful? Yes No

‎09-20-2017 09:38 PM

HP Recommended

hi sorry to hear that from you.. 

 

you can try this  two below first 🙂

 

 

 

1. Use Scan Doctor

Click below link and go go Print and Scan Doctor

 

https://support.hp.com/us-en/document/c02073861

 

 

2. Update Printer Firmware

 

HP Printers - Updating or Upgrading Printer Firmware

https://support.hp.com/rs-en/document/c02919168

 

 

cheers 

EXM-1

It is my pleasure to help you.
Was this reply helpful? Yes No

‎09-20-2017 09:40 PM

HP Recommended

Thanks Jabzi.

 

I am sure about not having any jammed paper in the printer and also have reinstalled the ink cartridges.

 

Will follow the step 3 and Step 5 hoping it should fix the issue.

 

If the problem still exist, no choice but to get it serviced.

 

 

Cheers 🙂

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎09-20-2017 09:46 PM

HP Recommended

Hi EMX-1

 

Have tried the use Scan Doctor but it didnt detect any issue with the printer and have my printer running on the latest firmware.

 

Thanks for your inputs.

 

 

Cheers

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎09-20-2017 09:48 PM

HP Recommended

Hello N_Sarode, 

 

You might also try below steps...

 

  1. While the printer is ON, open the Cartridge Access Door.
  2. Wait untill the Carriage moves to Left side.
  3. Once its idle, you may lift the Printhead Latch, remove the printhead along with the cartridges in it.
  4. Push the latch down.
  5. Close the cartridge access door. By doing so the printer may display the message "Printhead missing". Not to worry on that. 🙂
  6. Now open the cartridge acces door, push the printhead latch up, install the printhead. push the latch down to lock the printhead.
  7. Push the latch up and down for 3 times.
  8. Close the cartridge access door.
  9. Hopefully this should resolve the issue, else you may have to contact the HP Tech Support to get the printer serviced.

If you are USA, call 1-800-474-6836

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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