10-18-2019 09:52 AM
Hi, I have tried to clean the printer heads out, I have replaced the printer cartridges and as you can see the other colours print fine except the black coloured ink. I have continuously tried to 'clean print heads' in the settings of the printer but it's not helped or worked. The black colored ink remains to still have issues when printing. I don't want to order a replacement printer head when I know that all the other colours are working fine, it is just black that is the issue, especially as that replacement part is £88 which is so expensive, I might as well by a new printer! Any help would be greatly appreciated.
10-18-2019 10:09 AM
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12-13-2019 07:46 AM
can you please help
I have cleaned the printhead half a dozen times. I have now purchased my 3rd black ink cartridge. I have updated my software. Everything is happening as stated above - print quality is blank black block, alignment can't scan as no black showing. Colour and printing in navy blue works but black will not print.