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DanLan
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Printer HP 5524 won't print black ink

HP Photosmart 5524

Hi, I have tried to clean the printer heads out, I have replaced the printer cartridges and as you can see the other colours print fine except the black coloured ink. I have continuously tried to 'clean print heads' in the settings of the printer but it's not helped or worked. The black colored ink remains to still have issues when printing. I don't want to order a replacement printer head when I know that all the other colours are working fine, it is just black that is the issue, especially as that replacement part is £88 which is so expensive, I might as well by a new printer! Any help would be greatly appreciated.

First try:printer.jpeg

 

Second try: black ink 2.jpeg

 

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HP Support Agent
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Message 2 of 6
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Printer HP 5524 won't print black ink

Hi @DanLan

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
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Richard-1955
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Message 3 of 6
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Printer HP 5524 won't print black ink

Looks like it will be easier to buy a new printer unless there is a solution due to a build fault, as I have carried all the known solution and replaced ink.

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Corobeus
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Printer HP 5524 won't print black ink

can you please help

I have cleaned the printhead half a dozen times. I have now purchased my 3rd black ink cartridge. I have updated my software.  Everything is happening as stated above - print quality is blank black block, alignment can't scan as no black showing. Colour and printing in navy blue works but black will not print.

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Corobeus
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Printer HP 5524 won't print black ink

is there an update since October?

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HP Support Agent
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Printer HP 5524 won't print black ink

@Corobeus

 

To help you further with this, let us know the printer name.

 

Thanks 🙂


I am an HP Employee

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