Printer HP Envy 4520

[Framaro]

Heb een andere printer gekocht: HP Envy 4520 all-in-One.

Print vanaf het begin/installatie géén kleuren. Wél als ik een diagnostische pagina uitdraai of iets kopieer!!

VAN ALLES al geprobeerd wat op de site van HP staat (14 pagina's groot), herinstallaties: NIETS helpt. Wat een ellende. Heb dit nog nooit meegemaakt met een HP-printer.

Ik werk met Windows 10 versie 1903 (Nederlandse versie).

Wie helpt me met duidelijke uitleg: ik ben géén IT'er!!

Franc van Osch.

[kevin-t · Accepted solution]

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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[Framaro]

I have onother printer: Hp envy 4520 and doesn't print color(s), only black with software. Diagnostic page and copies are well in color (!).

I've done all online by HP (14 pages help!!) en nothing helps me.

Reïnstalling serval times: no result.

I also read de pages about this problem on the community, but I'm not a IT'er. I do'n't understand what to do.

I use Windows 10 version 1903, Dutch version.

Can somebody tell me in simpel words what I have to do????

Framaro.

[Framaro]

No solvation for me?

Where is the EXPERT before this great problem from many HP-rinters of much people?????

Framaro.

[sandytechy20]

@Framaro

Welcome to HP support community.

Did you uninstall the driver from root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Download and install printer full feature driver

Click here to download.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Framaro]

Thanks, but please wait until end november. Than I'm home again!

Framaro.

[sandytechy20]

@Framaro

You can try the steps at your leisure and update us the results.

Cheers.

[tommyericson]

Scenario: Win10 64, Asus VivoBook, AMD Ryzen 5, Norton Platinum Lifelock. HP Envy 4528.

Two other '7z' folders were also found (HPPsdr related).

Under ...\Local\Temp\7zS6C52 there was no 'Util' folder but one 'utils'.

No 'CCC' folder on any level.

No *.bat file either.

Both Color and Duplex are unavailable on this platform.

All works well from Win7-32 and various iOS units.

Please advice!

Regards

Tommy

[sandytechy20]

@tommyericson

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tommyericson]

Sorry, I did exactly as you said, same result (no color, no duplex).

Some notes along the way:

In printui.exe, the hpygid.inf could not be removed. No other traces left. (I also deleted the standard tcp/ip port)

Step 3, Activation window:

I do NOT want the Instant Ink subscription.

I do not want to use Web services - connection time is extremely looong, firewall issue? (Norton since many years)

After further wait, no "printer requirement code" was found, issuing the local printout mechanism. Therefore had to cancel this step.

Next, all seems well, asked for usage (home, private). And I do not wish to use the HP Smart app on Win10.

Back on square one.

What now?