Printer HP Envy 4520

[tommyericson]

Now, I hooked up the printer via USB, added a printer, and everything works as expected!

However, the network connected printer did NOT, same problem. I deleted it and added it again, no success.

I could of course try the above procedure to remove everything, reinstall the 1122 installation using USB cable, and then afterwards add the network attached printer - but why? Can you see any merit in doing this? I am past D&D pleasures...

Regards,

Tommy

[sandytechy20]

@tommyericson

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tommyericson]

I solved the problem [partly, as shown below] myself.

After having installed via USB I compared the settings in detail.

Here is what I did, Swedish UI (guessing on English wordings):

1. Open Inställningar/Settings, Enheter/Units (BT,  printer, mouse).

2. For the Envy 4520 (network) click Hantera/Manage.

3. Select the Enhetsinställningar/Unit settings tab.

4. Select Automatic configuration, Verkställ/Apply, and OK.

And now printing works like a charm.

FYI: I also added a standard TCP/IP port.

Somewhere here I unplugged the USB cable.

However: I just noted one EXTRA HP Envy 5420 (Network) with status 'Driver missing' (Drivrutin saknas). This seems connected with the scanner part, driver by Microsoft. HPPsdr could not locate the printer.

So, I switched back to the WSD port. Result: scanning works, but printing is back to the no-color/no-duplex state.

When I receive your confirmation of reading this I will be happy to start a remote access session.

Thanks for your (continued) efforts!

Tommy

[sandytechy20]

@tommyericson

I request you to talk to HP support, so that they can take remote access of your computer as you requested and fix this issue.

Cheers.