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‎10-06-2016 09:22 AM

HP Recommended
Product: Envy 120
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I used to own an HP Envy 120 printer that I gave to my daughter.  I tried to remove all the software concerning the Hp product,  but I seem to be stuck with a leftover .dll that I can't remove.  When I open my portable I always receive as an hello message,  the following message:  C:\ProgramFiles\HP\HPENVY120 series\bin\HPStatusBL.dll

 

I searched all over the registry but I can't find any files pertaining to HP.  Can anyone help,  Please?

 

Maurice

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2016 02:13 PM

HP Recommended

Hello @maglite,

 

Thank you for your reply. Appreciate your efforts.

 

I personally would suggest you to use some cleaning software to clean up your registry like "CCleaner" or 'wise registry cleaner". It would help you to clear the temporary files and registry links for the programs that are removed.

 

Hope that helps! Good luck!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
I am not an HP Employee

View solution in original post

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7 REPLIES 7

‎10-07-2016 09:49 AM

HP Recommended

Hello @maglite, Greetings!
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

 

I understand that you are getting a message from the leftover file of your old printer. I once had a similar issue and I couldn’t find the registry entries either. I got the issue fixed by reinstalling the old software and then reinstalling the program. Try these steps:

 

 

Please let me know whether that works for you. Thank you!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎10-07-2016 03:23 PM

HP Recommended

Thank you for answer.  Sorry, however it did not work. This is the culprit. Help anyone.  Thank youHP Problem.PNG

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‎10-09-2016 01:09 PM

HP Recommended

Sorry but the suggestion didi not correct my leftover file.  I sent a photo of the error that shows up when I start.  It does not seem to cause me any problem.  I just have to click it away.  I would like to remove it.

maglite

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‎10-11-2016 02:13 PM

HP Recommended

Hello @maglite,

 

Thank you for your reply. Appreciate your efforts.

 

I personally would suggest you to use some cleaning software to clean up your registry like "CCleaner" or 'wise registry cleaner". It would help you to clear the temporary files and registry links for the programs that are removed.

 

Hope that helps! Good luck!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎10-11-2016 05:40 PM

HP Recommended

Many thanks I tried Wise and it seems to have done its work.  Take care and again thank you.

 

maglite

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‎10-15-2016 09:43 PM

HP Recommended

Hello in regards to the thread of old printer files leftover.  I have reinstalled and then removed softwares from old printer and have run Wise Cleaner and then restarted my PC but the above error has still presented any more suggestions

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‎10-16-2016 12:52 PM

HP Recommended

Sorry I thought I had told him that his suggeswtion did the trick. 

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