01-23-2020 10:20 AM
When printing on the HP Office Jet Pro 6968, the blue will only print solid on small pictures. When picture is large it is printing lighter streaks throughout picture. I have changed the ink AND cleaned the heads and it is still doing it. What is wrong??
01-27-2020 12:11 PM - edited 01-27-2020 12:12 PM
@BLTM I have a few queries to help find a solution, although, most of these queries may end up resolving the issue, as well, here's what I need:
- Does the issue occur while you print the print quality report or when you use the copier as a stand-alone device?
- Is this issue appearing when you print pictures alone or does it happen while printing documents, web pages, etc. as well?
- If it's only while printing pictures, What's the photo paper size and type?
While you respond to that, Please print a Print Quality Diagnostic Page, and then get back to us with the results.
Load plain white paper in the input tray.
From the printer control panel, open the Setup menu.
Open the Reports or Tools menu.
Touch Print Quality Report.
A Print Quality Diagnostic Page prints.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 11 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee