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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer Issues after Windows 10 Creator's Update [New Dr...
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05-08-2017 12:59 PM
Hi there,
It seems that the Windows 10 Creator's update has somehow broken the HP Driver for my Officejet 6700 Printer. Since the update it has been randomly ejecting blank pages (also, it pulls in 2 to 3 pages of paper when trying to print a single page).
I have re-installed the driver and done a hard reset, but the problem still remains. I think HP needs to release a new driver that will fix these issues.
Solved! Go to Solution.
Accepted Solutions
05-09-2017 06:54 PM
Hi @Dpower20
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that after the Windows 10 creator update the printer is not working correctly.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you to uninstall the printer completely. Follow the steps in the below article to uninstall the printer.
Once the printer is uninstalled completely, follow the instructions in the below document and install the printer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
05-09-2017 06:54 PM
Hi @Dpower20
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that after the Windows 10 creator update the printer is not working correctly.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you to uninstall the printer completely. Follow the steps in the below article to uninstall the printer.
Once the printer is uninstalled completely, follow the instructions in the below document and install the printer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
07-03-2017 01:55 PM
the hp installer thing hpeasy croaks and dies so unable to install anything...
this entire issue is beciommomg a hated item in the museum's office here.
is this an HP problem? is it a MS problem?
We are shut down and can not get any work fionished thanls to this crap. HELP alternate solution?
Ed#
07-03-2017 08:33 PM - last edited on 07-03-2017 08:53 PM by Omar-E
OK several things...
1 -- Consider having a way messsages can be edited once saved here in this forum. ( I do not spell well wehn I am irritated!)
2 - THE FIX - The recommended...
Follow the steps in the below article to uninstall the printer.
Once the printer is uninstalled completely, follow the instructions in the below document and install the printer.
YES IT WORKS!
We have our printer back.
it is quite odd as you will loose network connectivity when doing it, you will also have your screen go to a lower res... However... when all is done the screen res. resets the computer will yes talk to the cable modem router again and all is just fine. <for the unexpected though.... it IS FREAKY!>
All is good. I was luck to find this help as I had tried to search all the HP sites and MS sites etc. and got no where.
I was pointed to this entry by someone on a vintage video equipment listserve as a possible solution..
Thanks Ed Sharpe archvisit for SMECC
[Content Removed]
10-08-2017 05:41 AM
Didn't work for me. After updating to Windows Creator, initially my Officejet Pro 8630 was fine, and then it just stopped working. I uninstalled it but then couldn't reinstall it because Windows 10 Creator could not recognize it at all. I have ended up using a generic drive for it, thanks to IT help from HP, but not full functionality. It doesn't look like HP is going to bring out updated drivers. If they were, they would have done so by now. This does appear to be an HP problem because my other printers, which are not HP were not affected by the Creator Update, but my 8630 is my favorite and go to printer for a lot of work.
10-08-2017 01:14 PM
This has been one of the wrost debalces with os and hp issues I have had ours is 7612 officeject and I can not even find the printer in control panel but i did somehow jam a driver into this thing and i can print but can not make any chanes to paramenters for the printer in the control panel... pile of crap eh?
Ed#
11-19-2017 04:35 AM - edited 11-19-2017 04:43 AM
After days/weeks of struggeling, multiple reinstallations of windows and drivers, and trying all the solutions offered in the various forums I finally solved the problem for my printer:
printer: HP Envy 4500
- PROBLEM: after a windows 10 update the driver was not working anymore. I got a message like 'driver seems not to be installed...'.
- I installed the printer again. The printer was visible in the netwerk but during the installation it failed.
- tried installing windows again and again. Everytime printer was working untill windows updated.
- tried HP docter
- tried uninstall, emptying Temp folders, delete everything, making local admin accounts and all the other suggestions you can find on the forum.
- during one of the uninstalls I got the message 'couldn't remove prnhpcl1.inf'. Tried to remove it manually: didnt work.
- installed windows again. installed all the possible updates before installing the printer. Installed the printer. Installation seemed to work!... but unfortunatelly when printing i got the same message again 'driver seems not to be installed'.
- I don't know why but then I navigated tot C:/WINDOWS/INF/prnhpcl1.inf and rightclicked the file and clicked 'install'.
...
- Printer working again! 8-P
Hope this works for others as well!!!
cheers,
Marijn
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