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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 04:20 PM

HP Recommended
Product: HP 8620 Pro
Operating System: Microsoft Windows 10 (64-bit)

Our 8620 is about 3 years old. On the underside of the top, there is a white-faced foam mat that normally is attached to the underside with double-sided tape. The tape has failed. We tried replacing the tape, but have had no success. Any suggestions would be appreciated.

 

Thanks

1 REPLY 1

‎05-24-2017 02:52 PM

HP Recommended

Hi @SWolf,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that the white-faced foam mat on the scanner lid has fallen off.

 

This could be a hardware issue with the unit.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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