05-17-2020 02:19 PM
I've recently been experiencing printhead alignment issues. I've been able to resolve them by unplugging and plugging in the printer or running the printhead alignment in the maintenance menu. No I can't run printhead alignment or printhead cleaning operations from either the printer or the computer it is connected to. I use HP ink cartridges from the HPInk service.
05-24-2020 11:42 AM - edited 05-24-2020 11:43 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
What is the exact error message on your printer?
Are you able to make copies using the printer?
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet
Try the steps in the document -'Alignment Unsuccessful' Error Message Displays
Hope this helps! Keep me posted.
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05-25-2020 12:35 PM
I spoke to soon. After printing a few pages, it's back. Error message is "Problem with the Printhead". When I go into the maintenance menu on the printer and select "Align Printhead", an info message pops up basically telling me to make sure I have paper loaded (I do), when I click OK, nothing happens.