cancel
Showing results for 
Search instead for 
Did you mean: 
RRWalker2
New member
1 0 0 0
Message 1 of 2
61
Flag Post
HP Recommended

Printer Message

HP Office Jet 4650
macOS 10.15 Catalina

This is the message I get after every print job "

Incompatible ink cartridges: Tri-Color. The cartridges listed above are not intended for use in this printer as it is currently configured. For problems with cartridges obtained from HP Instant Ink, please contact HP Instant Ink Support."

I have to restart my printer after every job I have Instant Ink membership no new ink on hand Seems to be less than 20% on Black & Tri-Color any suggestions

 

thanks Russ

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 425 526
Message 2 of 2
16
Flag Post
HP Recommended

Printer Message

Hi @RRWalker2

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 3 from this document. if the issue persists, proceed to the next step.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation