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TDS777
Level 2
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Message 1 of 2
52
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HP Recommended

Printer Offline

ENVY Photo 6200 All-in-One Printer
Microsoft Windows 8.1 (64-bit)

When I start trying to use the printer the next morning after having left it switched on and online overnight, it comes up with a message when I try to print a document saying: "Printer is Offline."The longest setting for the sleep mode is 15 minutes which seems to be the cause.

 

The only way I can get it to print is to switch the printer off and then switch it back on again and it will print the document which is in the print queue. I have followed the advice in my HP Handbook under "Solving Wireless Problems" which advises: turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer, but the same fault still exists and the only way I can print is to first switch the printer off and back on again. Its rather frustrating and there is no way to STOP the SLEEP MODE in the setup

1 REPLY 1
Level 13
Level 13
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Message 2 of 2
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HP Recommended

Printer Offline

Hello,

Please  the below mentioned steps that should resolve the issue .

Please try the below mentioned steps that should resolve the issue.

 

- go to DEVICES AND PRINTER.
- Right click on the printer icon ( 8600 ), then click on "Printer Properties"
- Click on Configure Port button, a Window will be displayed titled "Configure Standard TCP/IP Port Monitor"
- Uncheck the "SNMP Status Enabled"
- Click OK, then APPLY, then OK.
- Restart the PC.

Now try printing, it should work.

 

Regards,
Jabzi

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