01-10-2020 08:28 AM
When I start trying to use the printer the next morning after having left it switched on and online overnight, it comes up with a message when I try to print a document saying: "Printer is Offline."The longest setting for the sleep mode is 15 minutes which seems to be the cause.
The only way I can get it to print is to switch the printer off and then switch it back on again and it will print the document which is in the print queue. I have followed the advice in my HP Handbook under "Solving Wireless Problems" which advises: turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer, but the same fault still exists and the only way I can print is to first switch the printer off and back on again. Its rather frustrating and there is no way to STOP the SLEEP MODE in the setup
01-10-2020 09:28 AM
Please the below mentioned steps that should resolve the issue .
Please try the below mentioned steps that should resolve the issue.
- go to DEVICES AND PRINTER.
- Right click on the printer icon ( 8600 ), then click on "Printer Properties"
- Click on Configure Port button, a Window will be displayed titled "Configure Standard TCP/IP Port Monitor"
- Uncheck the "SNMP Status Enabled"
- Click OK, then APPLY, then OK.
- Restart the PC.
Now try printing, it should work.
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Although I am an HP employee, I am speaking for myself and not for HP.