02-09-2020 05:43 PM
The printer is connected via WiFi and I am using HP Smart to connect to it. I can successfully connect, print, scan, and fax from my HP laptop running Windows 10 Pro 64 bit and from Samsung Galaxy S8 running Android version 7.0. However, I am having problem connecting and using the printer functions from my Microsoft Surface running Windows 10 Home version 1909. Every time I use HP Smart app to connect to the printer, it shows it online, but after connecting, it's offline. I tried to add the printer using Windows Printers & Scanners, but it lists it as DIRECT-AE-HP Officejet 6950 Printer. After selecting this printer, windows can't find the right driver. Please provide a solution. Thank you.
02-09-2020 06:18 PM
Your printer is detected with the name DIRECT-AE-HP Officejet 6950, so Windows detects it as a Wi-Fi Direct connection.
On the computer causing the issue, please use HP OfficeJet 6950 series Full Drivers and Software to install the printer.
Do not hesitate to contact us in case of need.
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