12-02-2019 10:33 AM
Was working, but no yellow. All new HP cartridges. Test print no black, no yellow- missing black lines - broken lines on box in middle.
I un installed & re installed
12-04-2019 02:09 PM - edited 12-04-2019 02:10 PM
@rrom33, Welcome to the HP Support Community!
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Make sure the protective plastic tape from the ink cartridges is removed before inserting it into the printer.
Let us try these steps:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check the estimated ink levels
On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels. Replace any low or empty cartridges.
Clean the printhead
om the printer control panel, open the Setup menu.
Open the Printer Maintenance menu.
If necessary, open the Tools menu, and then touch Clean Printhead.
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.
NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
Also, perform step 9 mentioned in this document.
Print a Print Quality Diagnostic Page
From the printer control panel, open the Setup menu.
Open the Reports or Tools menu.
Touch Print Quality Report.
Let me know how this goes.
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