10-29-2017 08:18 AM
I am having issues print pages. I can print in color but my black ink prints part of a page occasionally and then nothing at all. I am part of the instant ink. The pages are counting towards my total of the month but all I get is a title (color) and maybe a bit here and there from the main part of the page or nothing at all.
I have tried the troubleshooting. I have turned off, unplugged, restarted the printer. I have restarted the computer. I have uninstalled the printer and reinstalled. The ink was sent to me only a week or so ago and I did print a few days after I recieved it a few pages no problem. I have taken the ink cartridge out to see if it was blocked but nothing.
The printer is new (bought it maybe 2 months ago). I also don't know how to rectify the pages printed counting against me. I have kept them all to show I am getting only parts printed here and there.
Any help will be greatly appreciated.
Solved! Go to Solution.
10-30-2017 08:56 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing print quality issues with your HP OfficeJet 6962 All-in-One Printer.
This issue could occur if the printhead is clogged or the electrical contacts on the cartridge or the printhead are not working or the printhead could be defective.
Let's go through a few steps that may help to fix this issue.
And here are a few steps for you in the link: Fixing Poor Print Quality
If the issue still persists, you may contact HP Technical Phone Support from this link: http://hp.care/2r9wSvP
Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.
You have a good day ahead.
12-10-2019 09:08 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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