12-31-2019 05:19 AM
I'm new here,
I have a problem with my printer I have the following message that appears on the screen of my printer:
"Printer or Inking system problem. Turn the printer off, then on again. If the problem persists, contact HP"
I stopped the printer, I disconnected it as indicated by the procedure on the printer screen, I waited for more than 10 seconds, I reconnected, turned on the printer again but the problem is still here . So my printer no longer works
I wanted to speak with the HP robot but the only answer he could give me is "I'll find a solution"and since, nothing.
if anyone could have a solution to help me i would be grateful. Thank you in advance for your ideas.
Have a good end of year
12-31-2019 08:10 AM
Ink system failure is printhead problem, no resets, unplugging the printer for 30 seconds and similar self-help will solve your problem. Solution for you is buying a new printer. The cost of replacing defective printhead on your model will cost you more than a new printer.
12-31-2019 08:27 AM
Thank you for your explanations, I was hoping not to have to put in the trash an A3 printer but if you tell me that the cost of a change of printhead costs more than buying a printer and well I will do it.
Have a nice day