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‎01-24-2020 02:42 PM

HP Recommended
Product: OfficeJet Pro 8100
Operating System: Microsoft Windows 7 (64-bit)

My OfficeJet Pro 8100 is not reading the red ink cartridge correctly.  All of the other ink cartridges are working correctly.  I am using genuine HP ink.  The printer shows the red cartridge as empty; when I replace it it will show as full for two page prints, and then show as empty.  I have tried 4 brand new red cartridges, and this happens each time.  Can someone help?  Thanks in advance.

1 REPLY 1

‎01-25-2020 02:02 AM

HP Recommended

Hi @Cokeologist

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

If the issue persists, perform step 3 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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