12-04-2019 01:06 PM
The Printer Scan says the Feature Unavailable. How do I make it available
12-06-2019 02:48 PM - edited 12-06-2019 02:48 PM
@Sue552019, Welcome to the HP Support Community!
Which application are you using to scan?
This printer is AirPrint compatible. Install the printer using AirPrint driver and use Apple Image Capture to scan
Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Make sure you select 'Bonjour Multifunction' under kind.
6.) Try to print.
Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.
Place the document or photo print side down on the scanner glass, and then close the scanner lid.
If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.
Do not load photos in the ADF.
Open Finder , and then click Go in the top menu bar.
Click Applications, and then double-click Image Capture.
Click your printer name in the Devices or Shared list.
NOTE: If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
Click Show Details at the bottom of the screen.
A preview of the scan displays, and then change any of the following settings:
Scan Mode: Select the scanning bed or automatic document feeder.
Kind: Set scan as color, black and white, or optimized for text only documents.
Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.
Size: Use a standard paper size or select the Use Custom Size option.
Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.
Name: Type a name for the saved scan file.
Format: Select the file type for the scan.
NOTE: To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.
Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.
Let me know how this goes.
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