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‎02-11-2020 06:35 PM

HP Recommended

I put in new ink and I am getting the following messages:

The ink cartridges must be replaced.

printer message says There is a problem with the printer. Refer to Printer documentaTion 0-61011bed

1 REPLY 1

‎02-14-2020 03:16 AM

HP Recommended

Hi @BBRISCO99

 

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 

 

To better assist you - May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, let's try these steps -  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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