My HP Envy 5012 all in one has decided it no longer wants to print or scan. I ran the HP Dr fix app and a printer diagnostic on my own laptop and still nothing. It was working fine and then for no reason just stopped. The error message says, "Scanner unavailable now" and "Print error" and then nothing happens when I try to print from an internet page - but it will print test pages and from files I have saved to my computer. I really need to get some work turned in so please help! And yes, it's online.