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Sambit2712
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Message 1 of 2
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Printer bought in US not working in India

Envy 5055

I had bought an HP Envy 5055 in US. I brought that printer to INDIA and checked for compatible cartridge (803). After replacing the compatible cartridge, the printer throws error "incompatible cartridge" message. How to solve this issue? Also My printer is out of warranty and there is no phone support available from HP. 

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HP Recommended

Printer bought in US not working in India

@Sambit2712,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is not accepting the compatible cartridges available in India for your printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

We need to perform a rationalization reset on the printer to accept the Indian compatible cartridges for your printer. I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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