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‎05-24-2019 10:09 AM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 4500 all-in-one printer suddenly started giving me an error message that the printer carriage cannot move.  However, when I open it, there are no jams and the carriage moves just fine.  Seems like a software/firmware issue.

 

Any ideas on how to resolve this?

3 REPLIES 3

‎05-25-2019 12:37 PM

HP Recommended

@JiminyCricket11

 

Welcome to HP support community.

 

If you have done all the steps mentioned in this HP document:- Click here

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the firmware.

Refer this HP document for the steps to update the firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-30-2019 03:27 PM

HP Recommended

I have already tried all of these things and they do not work.

 

Please suggest a correct solution.

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‎05-31-2019 11:04 AM

HP Recommended

@JiminyCricket11

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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