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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer certificate
Create an account on the HP Community to personalize your profile and ask a question
07-07-2020 06:14 PM
I am getting this pop-up message: "A change in Printer certificate was detected. Do you want to accept this new certificate? Accepting the new certificate is required for printer communication." When I click "OK" the message keeps reappearing. I have tried rebooting the router, the printer, and the Chromebook. I have the same issue trying to connect to the printer with my android phone.
Solved! Go to Solution.
Accepted Solutions
07-07-2020 09:11 PM
After uninstalling and reinstalling the HP Smart app on both the Chromebook and the android phone, the communication issue was resolved on both the Chromebook and the android phone.
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