02-02-2020 11:16 AM
I use windows 10 on my HPx360 pavilion laptop.
The printer is HP 2600 series. Wifi is very secure.
The printer's performance is erratic. It goes offline when it chooses. Very sad and frustrating in the midst of a large product.
I hire a tech person to regularly help w/ printer problems. The techie has no idea why this printer works so poorly and inconsistently. When it DOES work, it is great and I love the ink program.
What can be done?. It is offline now and I
02-05-2020 02:41 AM
@Rahel7, Welcome to HP Support Community!
This could be an issue with the port configuration or connectivity. Let us try to isolate and fix the issue.
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
If the issue persists, try adding a TCP/IP port.
- Print a Network Configuration Report from the Printer Settings or Wireless menu.
- Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
- Select Standard TCP/IP Port, and then click New Port.
- Follow the instructions to add a new port using the information listed on the Network Configuration Report.
- Try printing.
Hope this helps! Keep me posted.
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