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Rahel7
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Message 1 of 2
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Printer chooses to go offline in midst of projects

HP2600 series

I use windows 10 on my HPx360  pavilion laptop.

The printer is HP 2600 series. Wifi is very secure.

The printer's performance is erratic. It goes offline when it chooses. Very sad and frustrating in the midst of a large product.

I hire a tech person to regularly help w/ printer problems. The techie has no idea why this printer works so poorly and inconsistently. When it DOES work, it is great and I love the ink program. 

What can be done?. It is offline now and I
 need it.

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HP Support Agent
HP Support Agent
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HP Recommended

Printer chooses to go offline in midst of projects

@Rahel7, Welcome to HP Support Community!

 

This could be an issue with the port configuration or connectivity. Let us try to isolate and fix the issue. 

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, try adding a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation