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‎05-26-2020 03:53 PM

HP Recommended
Product: HP ENVY 4500

Printer cutting off text horizontally every other line. Did the fixes in the older messages but it is still cutting off. I had just replaced the black ink cartridge prior to this issue.  I have used the same type of ink before but thought I might mention it as well.

Also set back to original defaults as well. 

Any other things I can try  besides the prior:

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Thanks, cause I really can't afford a new printer right now. 

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1 REPLY 1

‎05-27-2020 11:17 AM

HP Recommended

Remove the black cartridge & try printing.

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