Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Printer disabled becuase of non-HP ink cartridge

HP Officejet_6500_E710n_z__55B8C5
Mac OS X 10.9 Mavericks

Because of HP's exorbitant prices I began using non-HP ink cartridges some time ago.

These worked fine until HP's smart software decided to disable my printer altogether: the ink cartridges are now retracted and can't be accessed at all (I can't even remove them); I get an error message: "non-PHP ink cartridges installed", and "clear paper jam etc" (there is no paper jam).


HP make no secret about their 'Dynamic Security' installed on all new printers - "Contains technology that may prevent cartridges with non-HP chips or circuitry from working now or in the future " - but it didn't tell existing users that their drivers would do the same thing to older models. (The HP Printer Driver I have installed is the latest one issued on 13 October 2017.)

It is madness that I cannot even remove the non-HP cartridges without taking the whole machine to a service centre.


I want to disable the HP software that is making the printer useless.

Can anyone tell me how to do that?


Level 11
Level 11
2,999 2,994 345 444
Message 2 of 2
Flag Post
HP Recommended

Printer disabled becuase of non-HP ink cartridge

It's not a software or update problem, it's a printers hardware problem. Something failed on your printer and you are now having a paper jam message.

View my profile on LinkedIn
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation