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Printer display glowing not legible

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HP DeskJet Ink Advantage 3835 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have HP DeskJet Ink Advantage 3835 All-in-One Printer. The printer prints. The display is glowing but not legible. 

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@mschribr,

 

I reviewed your post and I understand that you are facing issues with the display on the printer front panel.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then update the printer firmware following the steps in the below article and check.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Thank you for replying.

I did the 5 step printer power down then power up. That did not fix the display.

I checked the firmware. The firmware is up to date. See picture.

mschribr and I share the printer.

HP 2 printer firmware.jpg

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@Benyamina,

 

What is the exact model of your printer?

 

Cheers!

The_Fossette
I am an HP Employee

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I have the HP DeskJet Ink Advantage 3835 All-in-One Printer. The Product Number is F5R96C. Is that what you want?

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@Benyamina,

 

Thank you for the information.

 

It looks like a hardware issue, I recommend you contact support and check the available service options for your printer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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