Printer display problem

[Dominique1963]

Hello, since yesterday after a scan job, the display of my hp printer, HP Officejet Pro 8620 e-All-in-One printer, stays on day and night??? Normally after use of my printer, the display shuts off after 5 minutes or so.

Does anyone knows what I can do to solve this problem?? Is it possible to do a hard reset?? Or does someone has other solutions, please??

[asmita6658 · Accepted solution]

Hi @Dominique1963

Welcome to the HP Support Community. 

Try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Firmware Update -

Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
 

Step 3 Factory Reset -

1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.
2. Touch Tools.
3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored.
4. Touch OK.

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!