Resolve Windows 10 or update issues on HP computer or printer– Click Here
Printer failure message. Tried unplugging. Nothing. Told to contact HP support
Welcome to the HP Support Community. I'd be happy to assist you.
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Let's try a power reset on the printer
Reset the product
Try the steps in the document --Resolving 'Ink System Failure', 'System Supply Problem' Errors
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps!
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