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VillaVesper
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Message 1 of 2
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Printer does not acknowledge black cartridge although it is an original HP cartridge

Our printer does not acknowledge the new black cartridge although it is an original HP cartridge. I bought several new ones but none are accepted. For now I use the color cartridge to print but this obviously is a very expensive way of printing. Anyone any idea how to solve this problem. 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Printer does not acknowledge black cartridge although it is an original HP cartridge

@VillaVesper

 

I have gone through your Post and I understand your concerns

 

To assist you better please provide me the complete printer model and product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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