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HP 6968

HP Printer 6968 prints documents and scans but does not make copies.

1 REPLY 1
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@Saluda, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

 

Is there any error message when you try to make a photocopy on the printer?

Did you make any changes to the printer recently?

 

Also, you can refer to the document Resolving Copy Problems for help.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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