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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printing Errors or Lights & Stuck Print Jobs
- Printer does not print black. I have been away 6 months. I h...
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11-05-2019 05:20 AM
Does not print black. I have been away 6 months and printer was not used. Have done clean cartridges 3X
Solved! Go to Solution.
Accepted Solutions
11-05-2019 08:06 PM
Get a plastic dish and put 1/4" of hot water in it.
Remove the cartridge(s) and put the printhead down into the water.
Soak for five minutes, then remove and clean/dry the contacts with a lint free wipe like a coffee filter.
Install back in the printer.
Try printing.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
11-05-2019 08:06 PM
Get a plastic dish and put 1/4" of hot water in it.
Remove the cartridge(s) and put the printhead down into the water.
Soak for five minutes, then remove and clean/dry the contacts with a lint free wipe like a coffee filter.
Install back in the printer.
Try printing.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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