Printer does not recognise non-genuine cartridges

[FB50]

I have installed new cartridges, but the system will not recognise them. Is there a way to resolve this?

[Kumar0307]

@FB50, Welcome to the HP Support Community!

Are you using HP Ink cartridges?

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.

Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.

You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.

For more info on resolving errors related to the ink cartridge, perform the troubleshooting steps mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[FB50]

Thanks, but this is not very helpful. I want to know how to use the cartridges I have, not get new ones,

[Kumar0307]

@FB50

I understand. If the ink cartridges are not getting recognized, you may try the troubleshooting steps mentioned in this document which may help. HP cannot guarantee the functionality of Non-HP ink cartridges.

Keep me posted for any other assistance.