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brureg
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Message 1 of 2
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Printer does not work with black cartridge

Photosmart HP 5520
Microsoft Windows 7 (64-bit)

My printer does not print black any more in spite of new cartridge. already made all possible cleanings suggested. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer does not work with black cartridge

@brureg, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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