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Message 1 of 2
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HP Recommended

Printer doesn't load paper

HP Photosmart Premium C309
macOS 10.12 Sierra

Printer says it's out of paper, but thats not the case. It will simply not load the papers when printing.

I have done all the troubbleshooting activities listed in HP support, but nothing helps.

The printer is old but has worked fine until last week when I installed new HP original ink cartridges.
HP live support says I have to buy a new printer, but It's very annoying since the brand new 364 XL cartridges installed where very expensive. 

Please advise / Best regards

HP Support Agent
HP Support Agent
11,545 11,536 557 592
Message 2 of 2
Flag Post
HP Recommended

Printer doesn't load paper



I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number 


Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 

I am an HP Employee 

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