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Printer error 0x6100004a

Office Jet Pro 6978
Microsoft Windows 10 (64-bit)

My printer is giving me the error: 

There is a problem with the printer or print system.  Turn the printer off, then On.  If you continue to get this message, contact HP.  0x6100004a

 

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Printer error 0x6100004a

@sllenth, Welcome to HP Support Community!

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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