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‎11-19-2019 10:34 PM

HP Recommended
Product: OfficeJet Pro 8710

I am trying to print an excel file template that I downloaded. I keep getting the Printer Error Code BE11E4. I have an OfficeJet Pro 8710.

1 REPLY 1

‎11-22-2019 12:49 PM

HP Recommended

@LouEllen2, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

What is the Operating System installed on your computer?

Are you able to print from other applications?

Are you able to make photocopies on the printer?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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