07-21-2020 01:09 PM
HP Laserjet 4635
error message 0XBA10ABBC
07-22-2020 12:30 PM
Yes, I have this also. I noticed my printer screen seem to be stuck "loading". I tried to power off with the button, but nothing happened. I unplugged the power cord and plugged back in. It immediately started flashing ERROR CODE 0XBA10ABBC and the power button is flashing.
I can hear a faint beeping as it flashes.
I've tried rebooting, hard wiring it via printer cable to my laptop (since the network can't find it), but it seems to be stuck.
07-23-2020 04:52 PM
@Buddy122 Welcome to HP Community!
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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07-23-2020 05:57 PM
Sorry, I thought I did.
I tried the steps suggested. The ink cartridges can’t be removed as they don’t Center when the door is opened. The machine seems to be stuck in a power up loop. I’ve connected a printer cable to my laptop, but because it never fully powers up, I can’t run firmware updates.
07-24-2020 12:30 PM - edited 07-24-2020 12:31 PM
@MrsMusicNerd and @AshCat1
I understand your concerns.
The issue seems to the hardware part, I would suggets you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
07-28-2020 07:37 AM - edited 07-29-2020 01:13 PM
The same thing here. I was asked to update my printer's firmware last night. I updated it before going to bed and this morning I end up with an error code 0XBA10ABBC. The printer is not working and the power button keeps flashing. My printer is an HP 4630 all in one.
07-29-2020 07:03 AM
I have exactly the same problem. But with the difference, I did not update the firmware. The error appeared two weeks ago, and since then I have been unable to do anything with the printer. The power button keeps flashing. My printer is an HP 4636 all in one.
There has to be someone who can tell me what this error code means. Is it worth repairing the printer or should I buy a new one ?
07-29-2020 01:23 PM
I just bought a new printer since I needed it this week for school prep.
If anyone gets a fix, please comment. I still have my OfficeJet 4630, I just don't have time this week to sit around and wait on tech support.