Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 4
Flag Post
HP Recommended

Printer error message

HP Officejet Pro 8600 plus
Microsoft Windows 10 (64-bit)

Your printer has experienced an unexpected configuration problem 0x80004005.

this message comes up when trying to print a jpeg

17,747 17,730 1,288 1,960
Message 2 of 4
Flag Post
HP Recommended

Printer error message

Hi! @retiredee-70, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand when you print from your printer you are getting 0x80004005.


Don't worry I'll try to help you out.


Did you make any changes to your printer?


Are you able to make a copy of your printer?


Have you tried printing from a different application?


Is your printer working with USB connection?


As you mentioned when you print from your printer you are getting 0x80004005.


Reset the printer


In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.


    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

Also, uninstall the printer software from root level on your PC and install the full feature printer software.


In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.


Update the full feature printer software using this link:



If the issue still persists after trying out the steps, try updating the printer firmware and check if it helps.


Update the printer firmware using this link:


Refer this article to further troubleshoot 0x errors on your printer. Link:



If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this works!

Have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

Level 1
6 5 0 1
Message 3 of 4
Flag Post
HP Recommended

Printer error message

Stale link to "full feature printer software". [edit] gives me a security warning, which I clicked-through because it was redirecting to an HP site [edit]..  but then a 404 Not Found: The requested URL /pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe was not found on this server.


Hmm, is also giving me a 404: "Error 404: There is no content available." 

0 Kudos
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

Printer error message


0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation