Product: HP OfficeJet Pro 6978 All-in-one printer series
Operating System: Microsoft Windows 10 (64-bit)
At first I got a paper jam error. There is not a paper jam. I followed all the prompts to clear it and now it says Printer Failure: There is a problem with the printer or print system. Turn the printer OFF, then On. If you continue to get this message, contact HP. 0x610004a
Ive tried to all of this 15 times and still get same message.