Printer failure officejet pro8600 plus

[mcg8600]

Tried recommended printhead fixes. Can't get to home screen. Printer Failure message appears each time printer comes online. Stuck!

[Jeet_singh]

@mcg8600,

Thank you for posting your query on HP Community,

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy come out good, I would suggest you try to update the printer firmware. If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

Restart the printer once done.

For more details on how to update the printer firmware, please go through this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, try the steps listed here:   HP Officejet 8600 Printers - 'Ink System Failure' Error 

If you have tried the steps suggested and still having this issue, this looks like a possible hardware failure. However, there is no harm in trying to perform an advanced reset on the printer. 

Doing this will set the printer back to the factory settings. 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,