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ccampb223
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Printer feed problem - is the white gear the cause?

I was following a troubleshooting video because of a paper feed problem with an HP Officejet 6500a+ and noticed that a white gear connected to the rear-most feed rollers would not turn the rollers. Is this the cause of the problem?

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Printer feed problem - is the white gear the cause?

@ccampb223, Welcome to HP Support Community!

 

Yes, that could be a possible issue. If you have already performed the steps from the document  An 'Out of Paper' Message Displays for HP Officejet 6500A e-All-in-One Printer Series and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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