12-27-2019 12:11 PM
I was following a troubleshooting video because of a paper feed problem with an HP Officejet 6500a+ and noticed that a white gear connected to the rear-most feed rollers would not turn the rollers. Is this the cause of the problem?
12-30-2019 10:35 AM
@ccampb223, Welcome to HP Support Community!
Yes, that could be a possible issue. If you have already performed the steps from the document An 'Out of Paper' Message Displays for HP Officejet 6500A e-All-in-One Printer Series and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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