01-22-2020 04:17 PM
Recently had the router update to Shaw Blue Curve 600. Prior to that the printer worked perfectly from my laptop, phone and iPad. I have set up the net printer and reconnected to the wi fi more times than I care to count. The printer sets up perfectly. The laptop connects to the printer no problem. The printer, iPad and phone all show the printer online and printer perfectly. I step away and do something, come back in awhile (maybe an hour or two) and the printer shows offline. In order to get it back "online", I need to restart the printer. Then once again all devices find the printer and it works seamlessly. How to I prevent the printer from continually going "offline"?
01-25-2020 05:41 AM - edited 01-25-2020 05:42 AM
Welcome to the HP Support Community. I'd be happy to assist you with printer offline issues.
Update the printer firmware
Click here to know different methods of updating printer firmware.
- How far is the printer located from the WiFi router?
- Make sure the printer and the MAC are connected to the same wireless network.
- This printer supports only 2.4GHz network. So, the MAC/iOS devices should be on the 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
- Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
- The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
- Restart the wireless router and check the connectivity.
Perform a ping test to check the connectivity between the printer and the MAC
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
- Note: There should be 0% packet loss, share the results in your next post.
Hope this helps! Keep me posted.
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