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Printer forces me to change cartridges which are not empty

HP Office Jet Pro 8625
macOS 10.14 Mojave

I've noticed that when a color cartridge is empty, but the other color cartridges are NOT empty but are low, after I replace the empty color (in this case Cyan) the printer tells me I must replace the other color cartridges, even though they are not yet empty, or I can't print! This is a total money-making scam by HP to force you to buy more ink. There seems no way around this. This happens every time so I am sure it is not just me. Multiply this by millions of users and the numbers add up, this is clearly a scam and legally actionable (class action). 

 

Really dumb to make your customers angry to make a little more money. I will be getting a new printer that is not HP, because this happens every time and is adding up. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Printer forces me to change cartridges which are not empty

Hi @Boudreaux1

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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