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wyusufw
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Printer forgot ews password

Deskjet 2620

I forgot the EWS administrator password. How do I reset this password?

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HP Support Agent
HP Support Agent
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Printer forgot ews password

@wyusufw, Welcome to the HP Support Community!

 

We do not have an option to reset the EWS password on this model printer. However, try restoring the network settings on the printer that may help.

Press and hold the Wireless button and the cancel button for 3 seconds and release it.

By doing this, all the Network settings on the printer will be set as defaults. The printer will not be connected to the network anymore.

 

To connect the printer to the network, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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wyusufw
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Printer forgot ews password

I've tried. then hooked it back to the network with wps. asked again ews username and password

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HP Support Agent
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Printer forgot ews password

@wyusufw

 

That's unfortunate. If the issue persists, please contact our HP Support team for further assistance:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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