01-03-2020 02:36 AM
HP Officejet Pro 6830-e-All-in-One series
01-05-2020 08:10 AM
Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue.
Power usage is reduced while in Sleep mode. The printer goes into low-power mode after 5 minutes of inactivity. To change the period of inactivity before the printer goes to sleep:
1. From the printer control panel display, touch .
2. Touch Sleep Mode, and then either set it to off or to max.
Also, check for Schedule On and Off.
Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Try assigning a manual IP. Refer to this video link for step by step instructions.
Disable IPV6 - From the printer's control panel, touch Setup > Network Setup > Wireless Setting > Advanced Settings > IPv6 > Off.
Hope this helps! Keep me posted.
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I am an HP Employee
01-05-2020 12:28 PM
If you turn the power off then on the unit will wake up, that would be normal function. Then as indicated in other post it should go to sleep after X number of minutes. There is no way to set the unit to instantly be in sleep mode. Is there something you are trying to achieve that I am not understanding?
01-06-2020 01:40 AM
Sorry, perhaps I did not explain better what is actually happening. I have been using my printer normally for the last four years but suddenly in the last week when I start trying to use the printer the next morning after having left it switched on and online overnight, it comes up with a message when I try to print a document saying: "Printer is Offline" It had never done this before over the last four years and the only way I can get it to print is to switch the printer off and then switch it back on again and it will print the document which is in the print queue. I have followed the advice in my HP Handbook under "Solving Wireless Problems" which advises: turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer, but the same fault still exists and the only way I can print is to first switch the printer off and back on again. Its rather frustrating as the printer has always worked normally over the last four years so I don't understand why this printing problem has suddenly occurred. Any assistance would be highly appreciated.