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Rikart58
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Message 1 of 2
76
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HP Recommended

Printer has failed

Deskjet 2540
Microsoft Windows 10 (64-bit)

I have been through the 'HP Doctor' programme....I did everything as requested, but it could not resolve the problem. In the end it said 'Serious problem' and seemed to offer THIS site for further help!

Serial number [edited]

Deskjet Printer  2540

It is out of guarantee.

I am 81 and not 'great' with matters too technical!

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Message 2 of 2
66
Flag Post
HP Recommended

Printer has failed

@Rikart58 
Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.
  1. Turn on the printer.
  2. Before continuing, wait until the printer is idle and silent.
  3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
  4. Remove the ink cartridges of the printer.
  5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord into the outlet.
    NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.
  8. Reconnect the power cord to the back of the printer.
  9. Turn on the printer, if it does not automatically make it.
    It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
  10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
  11. Reinsert the ink cartridge, and then close the access door to the cartridges.
  12. Print a calibration page, if prompted.
  13. If you disconnected the USB cable, reconnect it to the back of the product.
  14. Try to print.

Don't hesitate to ask us if you need us.


Best regards,
🤠





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