Printer has had the message "Checking the printer. Please wait" on the display for hours.
Product: HP Office Jet Pro 6975
Operating System: Microsoft Windows 10 (64-bit)
My problems start when my HP Office Jet Pro 6975 started telling me to check for jammed paper. However no matter how many times I checked there was no paper. Then it started giving me this message; "There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message , contact HP. 0x6100004b". So I got online and asked about that message was told to do a hard restart of the printer. So I went to follow the instructions to do that. Step 1 was to make sure the printer was on and idle. So I turned on the printer and for several hours now the screen has shown the message "Checking the Printer. Please wait..." Can anyone help me with this?